Job Openings

BMW TEAM MEMBERS

The Rafih Auto Group, selling and servicing vehicles in S.E. Michigan for over 40 years, is now comprised of 4 brands under 4 separate rooftops. We are currently expanding operations due to consistent market growth and looking to add employees with "The Right Stuff" for various roles. Please send your resume in confidence for Sales to David Wagner - dwagner@bmwofrochesterhills.com for consideration. Please apply in strict confidence with a resume for Technicians to Tiffany LaMay - tlamay@bmwofrochesterhills.com.

BMW of Rochester Hills
Audi of Rochester Hills
Porsche of the Motor City
Motor City MINI






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AUTOMOTIVE SALES - BMW

AUTOMOTIVE SALES - BMW

BMW of Rochester Hills, one of MICHIGAN'S TOP VOLUME BMW Dealers is looking for experienced Automobile Sales Consultants. As our business continues to grow, we are looking for that rare individual with the passion and knowledge of the automobile sales arena to add to our New & Used vehicle sales team. We are a Factory Authorized Dealer for Audi, BMW, Mini and Porsche.   

BMW of Rochester Hills - Dealer of The Year 2014 / 2015 /2016 /2017 / 2018

*Top Pay, Training Wage, Supportive Management, Promotion Opportunities,  New Facility *

If you are currently a successful automobile sales representative, have a book of business and possess the salesmanship and qualities of the best in the business, then we want to talk!

This is the opportunity to take your income and career to the next level with some of the most exciting brands in the industry. Come join a family owned dealership with a reputation for excellence selling and servicing customers in the S.E. Michigan  since 1975. The Rafih Auto Group is now comprised of four brands and four facility locations, so growth opportunities are available for individuals with "The Right Stuff".

Job Requirements

  • Great attitude.

  • Minimum years successful retail automobile sales experience.

  • Professional appearance and outstanding work ethic.

  • Excellent phone and computer skills.

  • Ability to work well in a process-driven environment.

  • Verifiable references and income history.

  • Customer service track record.

  • High School Diploma or equivalent.

  • Valid in state driver's license.

Please send your resume in confidence to David Wagner - dwagner@bmwofrochesterhills.com for consideration




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BMW TECHNICIAN

BMW TECHNICIAN

BMW of Rochester Hills is looking for experienced Automobile Technicians. As our business continues to grow, we are looking for those rare individuals with the passion and knowledge of automobiles to add to our service team.

*Air Conditioned Shop, Top Pay, Training Wage, Supportive Management*

If you are currently a successful technician, possess the drive and qualities of the best in the business and are looking for a home, then we want to talk!

This is the opportunity to take your income and career to the next level with one of the most exciting brands in the industry. Come join a family owned dealership with a reputation for excellence selling and servicing customers in the S.E. Michigan for the last 40 years. The Rafih Auto Group is now comprised of four brands and four facility locations.


Job Responsibilities:

As a Certified BMW Technician, you will be responsible for repairing BMW vehicles by examining vehicles, compiling estimates of repair costs and communicating findings to the service advisor.

Additional responsibilities of the role include:

  • · Examining vehicles, properly diagnosing and repairing customer vehicles
  • · Performing basic and entry-level mechanical work
  • · Testing electronic computer components in vehicles to ensure proper operation
  • · Communicating mechanical issues with Shop Foreman and Service Manager

Job Requirements:

To qualify for the Certified BMW Technician role you must have a high degree of professional maturity, with excellent mechanical and technical abilities. A minimum of 2 year's experience working as a certified mechanic is required, preferably on import vehicles.

Additional requirements for the certified mechanic role include:

  • · Experience as a mechanic in automotive dealership and/or service center
  • · Ability to diagnose scanner codes
  • · Personal automotive tool set
  • · Current and valid driver's license
  • · Strong communication skills

Benefits:

  • · Air Conditioned Shop
  • · Shop Foreman
  • · BMW Training and Certification
  • · Vacation Pay
  • · Christmas Bonus

We offer a competitive, progressive pay plan and excellent benefits package. We realize a compensation package needs to be aggressive to continue to build our team.

We are looking for the best of the best. Only the top tier talent with the listed requirements will be considered.

Please apply in strict confidence with a resume to Tiffany LaMay - tlamay@bmwofrochesterhills.com.


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BMW TECHNICIAN - ANY LEVEL

BMW TECHNICIAN - ANY LEVEL


The most innovative automotive brand in the world needs a dealer network that shares the same outlook and values and strives to be number one.


 How do we achieve this? Through the people we employ.


As a BMW Technician, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

As a BMW Technician, you will be responsible for performing diagnoses, repairs, and maintenance work for customer and dealership vehicles. You'll be at the forefront of innovative automotive diagnostic technologies.

 

 Responsibilities may include:

  • Receiving and carrying out Repair Orders as dispatched.
  • Performing diagnostic services and troubleshooting to determine repair needs.
  • Providing labor, time, and parts estimates for repair services.
  • Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and air conditioning in accordance with Center and Factory standards.
  • Performing Quality Control checks for repaired vehicles to ensure repairs are complete.
  • Completing all required paperwork and documentation for repair services.
  • Maintaining organized, clean workspace and accounting for dealership and personal tools at all times.
  • Communicating directly and efficiently with Service Advisors and Parts Department Employees.
  • Participating in continual BMW proprietary training/education programs to hone skills and develop expertise in industry-leading BMW automotive technologies and processes.
  • Demonstrating behaviors consistent with Employers' values in all interactions.

Job Requirements:

  • Great mechanical, electrical skills, and computing skills.
  • Will consider any level technician,
  • Be 18 years of age or older.
  • Valid driver's license.
  • Experience in an independent shop a plus.
  • Previous European automotive technician experience preferred.
  • ASE certifications preferred but not required.
  • BMW Certification Levels 1, 2, 3 or 4 a plus but not required.
  • BMW/MINI factory training and experience a plus but not required.
  • High school diploma or equivalent.
  • All applicants must be authorized to work in the USA.
  • All applicants must perform duties and responsibilities in a safe manner.
Please apply in strict confidence with a resume to Tiffany LaMay - tlamay@bmwofrochesterhills.com.

Apply Directly Here: 




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Parts Counter

Job Description

The Rafih Auto Group is seeking a dynamic Parts Counter person for our BMW location in Rochester Hills. The ideal candidate is personable, has great work ethic and is searching for a long and rewarding career! Dealership experience preferred but not necessary.

What We Offer:
  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
Essential Duties:
  • Sells parts to all customers, over the counter, through the shop, or on the phone.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Informs customers of companion part requirements and ensures that the customer is exposed to the full product line.
  • Answers phone calls, provide price quotes, and other information in a courteous and cheerful manner.
  • Assists technicians at the back counter.
  • Reviews body shop estimates to ensure correct parts are ordered and estimate is accurate.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Replenishes assigned inventory daily.
  • Assists outside sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Sets up orders for daily shipment, delivery, or pick-up.
  • Solicits assigned accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Cleans computer terminals and printers daily.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.

Job Type: Full-time
Pay: From $50,000.00 per year
Schedule: 8-hour shift
Supplemental Pay: Commission pay
License/Certification: ASE Certification (Preferred)
Work Location: One location

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Service Techs

Job Description

Here at Rafih Auto Group we are looking for an energetic individual that is looking to grow within a company! We are seeking to hire an experienced receptionist to join the Rafih Auto Group. If you're a passionate self-starter, The Rafih Auto Group is a great company for you. Apply now!

Essential Duties:
  • Schedules service appointments.
  • Obtains customer and vehicle data and reviews vehicle history prior to customers' arrival, when possible.
  • Greets customers in a timely, friendly manner, including handshake, and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Interviews/questions customer as needed to confirm the problem or refers to test technician, or if necessary, has the shop foreman drive with the customer.
  • Refers to service history, inspects vehicle including opening of the hood, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
  • Establishes "promised time."
  • Checks with dispatcher, as needed.
  • Obtains customer signatures on repair order; provides customer with a copy, including estimate on Customer Pay repairs.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day.
  • Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed, and properly documents up sell information on the hard copy and in the computer.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Explains completed work and all charges to customers.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer at the time of write-up, if work is needed and provides an estimate for body work.
  • Requires excessive walking to access customer parking and service repair shop
  • Requires valid driver's license to drive and port vehicles to park in line up for service repair or aid in dealership valet service
  • Maintains a professional appearance
  • Keeps work area clean.
  • Marginal Duties:
    • Observes parking lot and local speed limits.
    • Attends all required factory and in-house training, including Dept. meetings.
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Sales Associates

Job Description

The Rafih Auto Group is seeking professional, experienced candidates in the areas of luxury vehicle sales to engage with our clients and deliver memorable, distinguished delivery experiences.As an Auto Sales Representative you will interact and consult with customers to guide them through their vehicle purchase. The goal is to create the best vehicle-buying experience in order to build and establish cliental.

What We Offer:
  • Competitive pay plans
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
Essential Duties:
  • Present vehicle attributes, model options, features, purchase and finance options, store policies, and services to customers.
  • Ensure timely follow up and maintain strong relationships with previous and prospective customers.
  • Track customers using store specific management systems.
  • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
  • Keep abreast of new products, features and accessories. Attend product and training courses.
  • Use social media platforms to showcase personal deliveries.
Qualifications:
  • Experience in automotive sales is a plus.
  • Excellent interpersonal communication skills.
  • Excellent organizational and time management skills & working knowledge of computers.
  • Self-motivated with the ability to set and achieve targeted goals.
  • Acceptable driving record and a valid driver's license in your state of residence.
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Service Advisor Assistant

Job Description

Get your career in gear with Rafih Auto Group! If you have the drive to perform, succeed and excel as a Service Advisor Professional, then we want you to come work with us! This is an excellent opportunity to work as Assistant Service Advisor and gain experience to advance in this exciting career. If you're looking to begin a career in the automotive service industry, this job is for you!

What We Offer:

  • Competitive pay
  •  Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

Responsibilities 
  •  Assist Service Advisor
  • Interact with Service Clients to address vehicle issues and manage Expectations
  • Work as part of a Team to solve problems and implement solutions
  • Act as point person and trusted Advisor for our Service Customers
  • Educate and offer Customers services for their vehicle needs
  • Be Proactive in anticipating Customer needs
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BMW Genius/ Product Specialist

Job Description

Get your career in gear with BMW of Rochester Hills! If you have the drive to perform, technical knowledge to share, and a passion for BMW vehicles then we want you to come work with us! We are currently looking for a BMW Genius/Product Specialist to join our growing team.

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

 

Responsibilities

  •  Greet customers when entering the dealership.
  •   Schedule appointments for Vehicle Encores.
  •  Give Vehicle Encore presentations/ demonstrations (Go over BMW technology & features).
  • Provide technical support to customers in person or via phone.
  • Perform product walk-arounds with customers.
  • Coordinate electric car chargers (keep the level 2 chargers up to date & make sure electric vehicles are charged up).
  • Act as social media coordinator/ create content (Facebook, Instagram, Tik Tok, YouTube).
  •  Assist with vehicle check in off transporter.
  •  Assist with creating memorable deliveries.
  •  Provide exceptional customer service.
  • Other duties assigned.

 Qualifications

  • Passion for cars and technology.
  • Dealership experience preferred but not mandatory.

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Apprentice Automotive Technician

Job Descriptions

Get your career in gear with Rafih Auto Group! If you have the drive to perform, exceed and excel as an Apprentice Automotive Technician then we want you to come work with us! The Rafih Auto Group is committed to helping you succeed; we offer certified training, personal mentors, and tools to help you succeed!

Responsibilities:

As an Apprentice Technician you will be responsible for completing assigned services and/or repairs in an efficient and effective manner, providing workmanship that displays pride and quality.

  •  Diagnoses cause of any malfunction and perform repair.
  •  Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Road-test vehicles to ensure quality of repair work.
  • Document work performed on repair order and document test procedures/results.

 Qualifications:

  • Time Management
  • Attention to detail
  • Operate a wide variety of cars, with ability to drive both manual and automatic transmissions
  • Acceptable driving record and a valid driver's license

What We Offer:

  • Competitive pay
  • Health Insurance
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity.

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Contact

BMW of Rochester Hills

45550 Dequindre Rd
Directions Shelby Township, MI 48317

  • Sales: (888) 294-1015
  • Service: (248) 997-7700
  • Parts: (248) 997-7700

Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-6:00PM
  • Wednesday 9:00AM-6:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 10:00AM-4:00PM
  • Sunday Closed