Employment Opportunities

The Rafih Auto Group is seeking professional, experienced candidates in the areas of luxury vehicle sales to engage with our clients and deliver memorable, distinguished delivery experiences.As an Auto Sales Representative you will interact and consult with customers to guide them through their vehicle purchase. The goal is to create the best vehicle-buying experience in order to build and establish cliental.

What We Offer:

• Competitive pay plans
• Health Insurance
• Paid Holidays & PTO
• Short and Long-Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts

Essential Duties:

• Present vehicle attributes, model options, features, purchase and finance options, store policies, and services to customers.
• Ensure timely follow up and maintain strong relationships with previous and prospective customers.
• Track customers using store specific management systems.
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Keep abreast of new products, features and accessories. Attend product and training courses.
• Use social media platforms to showcase personal deliveries.

Qualifications:

• Experience in automotive sales is a plus.
• Excellent interpersonal communication skills.
• Excellent organizational and time management skills & working knowledge of computers.
• Self-motivated with the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in your state of residence.

What We Offer:

• Competitive pay
• Health Insurance
• Paid Holidays & PTO
• Short and Long-Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts

Essential Duties:

• Sells parts to all customers, over the counter, through the shop, or on the phone.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes, and other information in a courteous and cheerful manner.
• Assists technicians at the back counter.
• Reviews body shop estimates to ensure correct parts are ordered and estimate is accurate.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Job Type: Full-time
Pay: From $50,000.00 per year
Schedule: 8-hour shift
Supplemental Pay: Commission pay
License/Certification: ASE Certification (Preferred)
Work Location: One location

Here at Rafih Auto Group we are looking for an energetic individual that is looking to grow within a company! We are seeking to hire an experienced receptionist to join the Rafih Auto Group. If you're a passionate self-starter, The Rafih Auto Group is a great company for you. Apply now!

Essential Duties:

• Schedules service appointments.
• Obtains customer and vehicle data and reviews vehicle history prior to customers' arrival, when possible.
• Greets customers in a timely, friendly manner, including handshake, and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Interviews/questions customer as needed to confirm the problem or refers to test technician, or if necessary, has the shop foreman drive with the customer.
• Refers to service history, inspects vehicle including opening of the hood, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
• Establishes "promised time."
• Checks with dispatcher, as needed.
• Obtains customer signatures on repair order; provides customer with a copy, including estimate on Customer Pay repairs.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed, and properly documents up sell information on the hard copy and in the computer.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer at the time of write-up, if work is needed and provides an estimate for body work.
• Requires excessive walking to access customer parking and service repair shop
• Requires valid driver's license to drive and port vehicles to park in line up for service repair or aid in dealership valet service
• Maintains a professional appearance
• Keeps work area clean.

Marginal Duties:

• Observes parking lot and local speed limits.
• Attends all required factory and in-house training, including Dept. meetings.

Get your career in gear with Rafih Auto Group! If you have the drive to perform, succeed and excel as a Service Advisor Professional, then we want you to come work with us! This is an excellent opportunity to work as Assistant Service Advisor and gain experience to advance in this exciting career. If you're looking to begin a career in the automotive service industry, this job is for you!

What We Offer:

• Competitive pay
•  Health Insurance
• Paid Holidays & PTO
• Short and Long-Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts

•  Assist Service Advisor
• Interact with Service Clients to address vehicle issues and manage Expectations
• Work as part of a Team to solve problems and implement solutions
• Act as point person and trusted Advisor for our Service Customers
• Educate and offer Customers services for their vehicle needs
• Be Proactive in anticipating Customer needs

Get your career in gear with BMW of Rochester Hills! If you have the drive to perform, technical knowledge to share, and a passion for BMW vehicles then we want you to come work with us! We are currently looking for a BMW Genius/Product Specialist to join our growing team.

What We Offer:

• Competitive pay
  
• Health Insurance
• Paid Holidays & PTO
  
• Short and Long-Term Disability
  
• Life Insurance
  
• 401(k) Retirement Plan
• Vehicle Purchase Discounts

Responsibilities

•  Greet customers when entering the dealership.
•   Schedule appointments for Vehicle Encores.
•  Give Vehicle Encore presentations/ demonstrations (Go over BMW technology & features).
• Provide technical support to customers in person or via phone.
• Perform product walk-arounds with customers.
• Coordinate electric car chargers (keep the level 2 chargers up to date & make sure electric vehicles are charged up).
• Act as social media coordinator/ create content (Facebook, Instagram, Tik Tok, YouTube).
•  Assist with vehicle check in off transporter.
•  Assist with creating memorable deliveries.
•  Provide exceptional customer service.
• Other duties assigned.

 Qualifications

• Passion for cars and technology.
• Dealership experience preferred but not mandatory.

Get your career in gear with Rafih Auto Group! If you have the drive to perform, exceed and excel as an Apprentice Automotive Technician then we want you to come work with us! The Rafih Auto Group is committed to helping you succeed; we offer certified training, personal mentors, and tools to help you succeed!

Responsibilities:

As an Apprentice Technician you will be responsible for completing assigned services and/or repairs in an efficient and effective manner, providing workmanship that displays pride and quality.

•  Diagnoses cause of any malfunction and perform repair.
•  Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Road-test vehicles to ensure quality of repair work.
• Document work performed on repair order and document test procedures/results.

 Qualifications:

• Time Management
• Attention to detail
• Operate a wide variety of cars, with ability to drive both manual and automatic transmissions
• Acceptable driving record and a valid driver's license

What We Offer:

• Competitive pay
• Health Insurance
• Paid Holidays & PTO
• Short and Long-Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity.